Introduction
These terms apply to every service we provide to you, from a single mailbox to a full website with add-ons. They apply unless we both agree something different in writing.
We sell only to businesses. By signing, you confirm that you are entering into this agreement for your business, not as a consumer.
Overview
We always do our best to meet your needs and your goals. It still helps to write a few things down, so we both know who does what and what happens if something goes wrong. We have kept the language plain and avoided long legal passages wherever we can. Nothing here is meant to catch you out. These terms are here to protect us both, now and later.
In Short
You (also your) are hiring us, Web Upp Limited (WebUpp, we or us), to provide the services in your package (the Services). For most customers that means designing, hosting and looking after a website. Your estimate confirms what you have chosen. This is the short version. If it ever differs from the detail below, the detail applies.
- One plan. WebCare is £69.99 a month. It includes up to 12 pages, hosting, security, daily backups, software updates, your domain, mailboxes, SEO foundations and two hours of content updates a month.
- Nothing upfront. There is no design or setup fee.
- When it starts. The agreement, your billing and your minimum term all start on your Service Start Date. That is the first day any part of your package is switched on. It could be the day we set up your hosting or mailboxes, the day we move your existing website to us, or the day your new website goes live. We bill monthly in advance from that day.
- Minimum term. 18 months from your Service Start Date. Then it runs month to month, and either of us can end it with one month’s written notice. If you end it within the 18 months, the monthly fees for the rest of the term are still due.
- Your part. We need your content, direction and approvals to build your website. If they arrive late, your billing and minimum term carry on. If your website is not live within 90 days of your Service Start Date and the delay is our fault, your minimum term runs from the day it goes live instead.
- More pages. Extra pages are £10 a month for every five, or part of five.
- More updates. After two hours in a month, updates are £50 an hour. We tell you before we go over, and bigger changes are quoted first.
- Add-ons. Each add-on has one monthly price, billed from the day it is switched on. You can cancel an add-on with one month’s notice at any time, except SearchCare within its own minimum term. Adding an online shop, bookings or a members area starts the 18 month minimum term again. SearchCare, our search engine optimisation programme, is £30 a month on its own 18 month minimum term from the day it is switched on, £540 over the term, then month to month. It does not restart your plan’s term.
- Email without a website. MailCare 1, 3 and 10 give you mailboxes on your own domain without a website. MailCare has no minimum term, and you can end it with one month’s notice. A holding page has the same 18 month minimum term as WebCare, and moving from a holding page to WebCare starts the 18 months again.
- VAT. All our prices exclude VAT.
- These terms. Each version has a date and a number, and your signed copy records the version you signed. We tell you about important changes before they apply.
What do both parties agree to do?
You confirm that you have the authority to enter into this agreement, for yourself or for the business or organisation you act for.
You agree to:
- give us what we need to build and run your website, such as text, images, information, direction and access, when we ask and in the format we ask for
- review our work and give feedback and approvals promptly
- keep to any dates we agree together
- pay on time, as set out under Payments.
We have the experience and the skills to provide the Services. We agree to:
- carry them out professionally, with reasonable care and skill, and on time
- keep to the dates we agree, unless we are waiting for content, direction or approvals from you
- keep confidential any information you give us.
What happens when content, direction or approvals arrive late is set out under Your content, direction and approvals.
In Detail
Design
We design the look, layout and functionality of your website. We create one main design, based on any style guidance you give us and on our own experience of what works.
We want you to be happy with the result, and we know requirements change as a design takes shape. You can ask for revisions during the design stage, and we will work with you until the design is right.
Implementation
When we have agreed the final design, we build your website and put it live on the hosting we have agreed, on the timetable we agree with you.
Your website going live is a milestone within your package. It does not change your Service Start Date, your billing or your minimum term. These are explained under Start date and minimum term.
From go-live, ongoing work on your website is covered by the Managed Service below.
Your content, direction and approvals
Building your website depends on you. We need your content, such as text, images and information about your business. We need your direction on what the website should say and do. And we need your approval at each stage.
If we are waiting for something from you, we tell you in writing what we need.
Delay on your side does not delay your billing or your minimum term. Both run from your Service Start Date, whether or not your website is live yet.
We are not responsible for a missed launch date, or any other missed date, if we were waiting for content, direction or approvals from you.
There is one exception, to keep things fair. If your website is not live within 90 days of your Service Start Date, and the delay is our fault, your minimum term runs from the day your website goes live instead. A delay is not our fault if we were waiting for content, direction or approvals from you. Your billing still runs from your Service Start Date.
Hosting
We host your website and email with hosting providers we choose for their reliability, performance and security. We set up, manage and secure that hosting for you.
No system can promise 100% uptime. Planned maintenance or an unexpected technical problem can make your website slow or unavailable for a time. When that happens, we do everything within our control to keep the disruption short. We are not responsible for outages in services run by others, such as our hosting providers’ data centres and networks. We do not promise a fixed time to fix.
If you need a guaranteed time to fix, tell us before you sign. We will look at the options and quote for them.
Support and Maintenance
A website is never finished. It needs looking after, updating and maintaining to stay secure, accurate and relevant. That is why every website package includes ongoing support and maintenance.
Technical support covers:
- security and software updates to WordPress and to the themes and plugins your website uses
- daily backups of your whole website, its content, functionality and data, stored off-site so it can be restored after a problem
- ongoing security scanning, to spot and block harmful traffic.
Beyond that, we are always happy to help with questions, advice and change requests about your website. The detail is in the Managed Service section below.
Testing
We test your website in current versions of the main browsers: Chrome, Safari, Firefox and Edge. We test it on phones and tablets too.
We do not test in old browsers that their makers no longer support. If you need your website to work in one, tell us and we will quote for the extra work.
Search engine optimisation (SEO)
Every website we build is set up to be found. It is built to search engine best practice, and it includes these SEO foundations:
- fast, mobile-first design
- search-friendly page addresses
- titles and descriptions for every page
- local business schema
- a clear heading structure
- images optimised, with alt text
- Search Console set up from day one
- your Google Business Profile set up or linked
- analytics connected
- a yearly health check, with a one-page report.
That is part of the website service.
Ongoing search engine optimisation is provided only with SearchCare, our search engine optimisation programme. SearchCare runs over its own 18 month minimum term, as set out under Your plan, add-ons and prices. Over that term it includes:
- research into what people in your area search for
- ten to twelve pages built over the term, about one every six weeks, first one for each of your services and then one for each place where you genuinely take on work
- each page written about your real jobs, with your photos and your customers’ words, never from a template, and checked with you before it goes live
- your Google Business Profile kept current, with categories, services, opening hours, photos and posts
- the technical health of your website checked with our audit tools, and what they find put right
- a short report every month from Search Console, with the next actions.
SearchCare does not include replies to reviews, citations or directory listings, or link building. If you want us to reply to reviews, we do it within your content update hours. We quote separately for citations and directory listings if you ask. We do not do link building.
SearchCare pages describe your real services and service area. You confirm they are accurate before they go live. To look after your Google Business Profile, we need manager access to it.
SearchCare pages are separate from your plan’s page allowance. They never count toward it, and they are never charged as extra pages. If you cancel SearchCare, its pages stay on your website.
Search rankings depend on many things outside anyone’s control. We do not guarantee any ranking, position or level of traffic. We are not liable for changes in search engine results.
Managed Service
Your WebCare plan includes the following.
- Backups. We back up your whole website and its database every day and store the backups securely off-site. Daily backups kept for twelve weeks, then weekly copies for a further three months. If a technical, security or other problem affects your website, we can restore it to the last good backup. Changes made since that backup are not in it and may need to be made again.
- Software updates. The makers of WordPress, and of the themes and plugins your website uses, release updates regularly. We test and apply them. Apart from urgent security fixes, we usually wait at least three days after an update is released before applying it. That gives time for any early bugs to come to light.
- Bug fixes. If something we built stops working as it should, we fix it.
- Security scanning and access control. Security software checks your website for unauthorised changes to its files. It records logins and failed logins, and can block an address that is attacking your login page.
- Uptime monitoring. Automated checks make sure your website is responding, and we are alerted if it is down. How we respond depends on the problem and on where your website is hosted. If it is hosted somewhere other than our hosting, we help report and resolve problems with that provider. We are not responsible for their systems.
- Changes to existing content. At your request we change your text, your images (which you provide), page layouts and so on.
- New content. At your request we add new content, including new pages, up to your plan’s page allowance. Extra pages are charged as set out under Your plan, add-ons and prices.
- New functionality. Features that come with your plan, such as social and review feeds, can be added at any time, even if you did not use them at launch. Anything else is an add-on or a quoted piece of work, at the prices on our Pricing page.
If you or someone else edits your website. If you, or someone you allow, changes your website, you must make sure they have the right skills. Apart from restoring your website from a backup, our support does not cover fixing problems they cause.
Asking for changes. Please think each change through and describe it clearly, so we can do it right first time. Send requests by email to support@webupp.com. A request counts as received once it has enough detail for us to act on it. We may ask for any change in writing.
Time included. Content updates come out of the monthly hours set out under Fair usage.
The Managed Service does not cover:
- a redesign of the whole website, or work that amounts to one
- adding an online shop, bookings, a members area or another add-on, which are priced separately
- custom software development
- writing copy for you, except the pages written as part of SearchCare
- ongoing search engine optimisation, unless you have SearchCare
- work that is not about your website, domain or email
- general consultancy or IT support.
Your plan, add-ons and prices
WebCare is our plan for every website. It is £69.99 a month. There is no design or setup fee. It includes:
- up to 12 pages, designed for you
- hosting, security and daily backups
- software updates and technical support
- two hours of content updates a month
- photo and video galleries, as many as you need, updated within your monthly hours
- SEO foundations
- your domain, renewed every year
- mailboxes on your domain, included, each 10GB
- analytics and Search Console connected
- social and review feeds.
What counts as a page. A page is a top-level page a visitor goes to, such as Home, About or Contact. Blog posts, portfolio items, products, listings and anything else made from a template are content, and do not count as pages.
Extra pages. Beyond 12 pages, extra pages are £10 a month for every five, or part of five. For a website of more than 30 pages, we quote.
Add-ons. Add-ons sit on top of the plan, each at one monthly price.
- Online shop, up to 50 products: £30 a month. For more than 50 products, we quote.
- Bookings: £30 a month.
- Listings: £20 a month. A catalogue, directory, menu or classifieds: items with their own details, organised into categories that visitors can filter and search. Galleries are included in WebCare; a collection with details on each item that visitors filter and search is Listings.
- Members area: £50 a month.
- SearchCare, our search engine optimisation programme: £30 a month on its own 18 month minimum term, £540 over the term.
- Email marketing, one campaign a month: £30 a month. You hold your own Mailchimp account and pay Mailchimp directly.
Each add-on is billed monthly from the day it is switched on for you. An add-on switched on part way through a billing month is charged from your next monthly invoice. You can cancel an add-on with one month’s written notice at any time, separately from your plan, except SearchCare within its own minimum term. Cancelling an add-on does not change your plan.
SearchCare. SearchCare is £30 a month. It has its own minimum term of 18 months from the day it is switched on, so it is £540 over the term. After that it continues month to month, and either of us can end it with one month’s written notice. It does not restart your plan’s minimum term. SearchCare pages are separate from your plan’s page allowance and are not charged as extra pages. See Search engine optimisation (SEO).
If you take an online shop or bookings, you are the seller. Your own terms of sale, prices, refunds, VAT and payment accounts are yours to run.
Email marketing. Each month we write, design and send one campaign for you and give you a short report. You hold your own Mailchimp account and pay Mailchimp directly, and you give us admin access to it. You are responsible for having consent for everyone on your list. We do not send to a list without it. A second campaign in a month comes out of your update hours or is quoted. Email marketing does not include bought or imported lists, automations and flows, or SMS.
Google Workspace. If you would rather have Google Workspace than our mailboxes, we set it up on your domain. We bill it to you monthly, per user, at the price Google charges for the plan you choose, with no mark-up. Business Starter is the usual plan, and any other plan is available on request. Setting up your Google Workspace accounts counts as setting up your mailboxes. Google runs the service under its own terms, which you accept when the accounts are created. If Google changes its price, we pass the change on with one month’s notice. Google Workspace has no minimum term, and you can end it with one month’s notice.
Logo and brand basics. £450 one-off, or £25 a month over your minimum term. See Logo design.
Packages without a website. MailCare gives you mailboxes on your own domain without a website. It comes in three sizes.
- MailCare 1, one mailbox: £2.99 a month.
- MailCare 3, three mailboxes: £5.99 a month.
- MailCare 10, ten mailboxes: £14.99 a month.
For more than ten, ask us. MailCare has no minimum term. You can end it with one month’s written notice.
A holding page on your domain, with one mailbox, is £11.99 a month. The holding page has the same 18 month minimum term as WebCare, from its Service Start Date. If you move from the holding page to WebCare, the 18 month minimum term starts again from the day of the move. See Start date and minimum term.
If you move from MailCare or a holding page to WebCare, your WebCare Service Start Date is the day we switch WebCare on.
Extra domains. £5.99 a year for a .uk domain and £13.49 a year for a .com.
VAT. All prices in these terms exclude VAT. We add VAT at the rate in force when we invoice.
Your estimate. Your estimate confirms the plan, pages and add-ons you have chosen. The prices in this version of the terms apply to you as set out under Versions of these terms.
Fair usage
All our services are subject to fair usage. It lets us give every customer good support at a fair price. In practice it means this.
- Update hours. Your plan includes two hours of content updates a month. Beyond that, updates are £50 an hour. If a request would take you over, we tell you before we start. Bigger changes are quoted before we start. Unused hours do not carry over to the next month.
- After launch. In the first three months after your website goes live, we expect more changes than usual. Within reason, we do not hold you to the two hours in that period.
- Scope. We change and add content within your plan and your add-ons. A feature that needs an add-on, such as selling online, is added once you take that add-on.
- Redesigns. Changes that amount to rewriting or redesigning your website are quoted separately.
- Clear requests. Please think change requests through and give enough detail for us to understand them. If you have several, send them together where you can, so we can work through them efficiently.
- Your own edits. If you, or someone you allow, edits your website, our support does not cover fixing problems that causes, apart from restoring the last good backup.
- Mailboxes. WebCare includes as many mailboxes as your business reasonably needs, each 10GB.
- Overdue payments. We may stop providing the Managed Service while a payment is overdue, but only after we have told you in writing that it is overdue, with the same seven days’ written warning as under Payments.
Legal Stuff
If a court finds any part of this agreement unlawful, void or unenforceable, that part is removed. The rest of the agreement still applies.
What we stand behind
We stand behind our work. That covers:
- the design and build of your website
- hosting, security, software updates and backups, as described in these terms
- performance, accessibility and search foundations, as described on our website when you sign
- fixing anything we built that does not work as it should.
Some things we cannot promise:
- any search engine ranking, position or level of traffic
- sales, enquiries or any other business result
- services run by others, such as hosting data centres and networks, payment providers, Google and social media platforms, or outages in them
- content you supply, or its accuracy, legality or ownership (see Copyrights and Content).
No software is ever completely free of errors. When something goes wrong, we fix it as quickly as we reasonably can. Our liability to you is set out under Limitation of Liability.
Copyrights
You promise that you own, or have permission to use, everything you give us to put on your website. That includes text, graphics, photos, designs, trademarks and other artwork. We are not liable for any claim that this material breaks someone else’s rights. You agree to indemnify us against any such claim, which means you cover our losses and costs.
When the agreement ends, and once everything owed has been paid, ownership passes as follows.
- Graphics. You own the graphics and other visual elements we created for your website. We send you copies of the files on request. Please keep them safe. We do not have to keep them, or provide the source files we used to make them.
- Your material. You own the text, photographs and other data you gave us, unless someone else owns them.
- Code. We own the code we wrote for your website, such as its markup and styling. We license it to you for use on this website only. Software made by others, such as WordPress and its plugins, stays under its own licence.
Two things work differently. Text we write for you, such as SearchCare pages, becomes yours once it is paid for. Your logo also becomes yours as soon as it is paid for. See Logo design.
Logo design
If you buy a logo from us, we design an original logo for your business and check it for close matches with existing logos.
You can pay £450 once, or £25 a month over your minimum term. The monthly option is a way of paying the one-off price. It is not an add-on, so it cannot be cancelled on a month’s notice.
The logo becomes yours outright once it is paid for in full. Until then we own it, and you may use it on your website and in your business. If the agreement ends before the last monthly payment, the rest of the £450 becomes due, and the logo is yours once it is paid.
Our check for close matches is not a legal trademark search. Registering your logo as a trademark is yours to do, if you want to. We do not promise that it can be registered.
Design Credit and Marketing
We are proud of our work. We may show your website in our portfolio, link to it, and write about the project on websites and in articles or books about web design.
Unless we agree otherwise, we may also add a small, discreet link to our website on yours, to show that we built it.
Payments
Paying on time matters to a small business like ours. You agree to keep to the payment terms below.
- Your monthly charges start on your Service Start Date. Each add-on starts on the day it is switched on.
- Monthly charges are billed monthly in advance. Your first invoice is issued on your Service Start Date, and each month runs from that date.
- Monthly charges are paid by stored debit or credit card or by Direct Debit.
- Other invoices, such as for extra update hours or quoted work, are due within 7 days of the invoice date, unless we agree otherwise.
- All prices exclude VAT, which we add at the rate in force.
- Any deposit is non-refundable.
We hope it never happens, but if you do not pay, we will take steps to recover what is owed. Before we suspend any service for non-payment, we give you seven days’ written warning. If the payment is still not made by then, we may suspend services, and we may take legal action.
Start date and minimum term
Service Start Date. This agreement starts on your Service Start Date. That is the day your package is switched on for you. It is the earliest of these dates:
- the day we set up your hosting account or your mailboxes
- the day we move your existing website onto our hosting
- the day your new website goes live.
Your first invoice is issued on your Service Start Date. It is the record of that date.
If you already have a website, we can move it onto our hosting and look after it while we build your new one. Your Service Start Date is then the day we move it.
Minimum term. Your billing and your minimum term both run from your Service Start Date. The minimum term is 18 months. After that, the agreement continues month to month until either of us ends it under Termination.
Your website going live does not change your Service Start Date. The one exception is the 90 day rule under Your content, direction and approvals.
Adding to your plan. Adding an online shop, bookings or a members area needs significant build work. It starts the 18 month minimum term again, from the day the add-on is switched on. Extra pages, extra hours and other add-ons do not restart the term.
SearchCare. SearchCare does not restart your plan’s minimum term. It has its own minimum term of 18 months from the day it is switched on, and your plan’s term does not change it. After its 18 months, SearchCare continues month to month until either of us ends it with one month’s written notice.
Moving from a holding page to WebCare. A holding page has the same 18 month minimum term as WebCare, from its Service Start Date. When you move from a holding page to WebCare, with hosting and a website, the 18 month minimum term starts again from the day of the move. Your WebCare Service Start Date is that day.
Packages without a website. MailCare has no minimum term.
Content
We both take reasonable care that nothing on your website, or connected with it, breaks anyone else’s rights, is illegal, or would be an offence to access, hold, send or supply.
Data protection
The law. In this section, Data Protection Law means the UK GDPR, the Data Protection Act 2018, and any other data protection or privacy law that applies to WebUpp, as amended or replaced from time to time.
We both comply with Data Protection Law. This section adds to our duties and rights under that law. It does not replace them.
Your duties. You comply with Data Protection Law when you collect, store and use personal data, and in everything you do under these terms. That includes giving people the privacy information they are owed, getting any consent you need, the instructions you give us, and keeping any registration you need with the Information Commissioner’s Office. If you take our email marketing add-on, you are responsible for having consent for everyone on your list.
Who is who. When we process personal data for you under this agreement, you are the controller and we are the processor.
What we process for you.
- What we do: we host, back up, secure and maintain your website and mailboxes, and provide any add-ons you take.
- For how long: for as long as this agreement lasts, and afterwards only as set out below.
- What kinds of data: names and contact details, messages sent through your forms, emails in your mailboxes, orders, bookings and account details, and any other personal data you or your visitors put on your website.
- Whose data: you and your staff, your website visitors, your customers and members, and the people on your mailing lists.
What we promise. When we process personal data for you, we will:
- process it only on your documented instructions, as set out in this section or as we later agree, unless the law requires otherwise. If it does, we tell you first, unless the law forbids that on important grounds of public interest
- make sure everyone authorised to process it has committed to confidentiality, or is under a legal duty of confidentiality
- keep appropriate technical and organisational measures in place. You confirm that you are satisfied our processing and our measures are suitable for how you use our services
- pass you promptly any request we receive from a person exercising their data rights, and help you, where we reasonably can, to respond to requests under Chapter III of the UK GDPR
- help you meet your duties under Articles 32 to 36 of the UK GDPR, taking into account the nature of the processing and the information we have. We do this only where you cannot reasonably meet them without our information or help, for example because you do not have the information. We may charge our reasonable costs for this help, on a time and materials basis
- keep backups containing your data no longer than our backup schedule allows. Daily backups kept for twelve weeks, then weekly copies for a further three months
- at the end of the agreement, return or delete your personal data, as you choose, unless the law requires us to keep it
- give you the information you need to show compliance with Article 28(3) of the UK GDPR, and allow and contribute to audits and inspections by you or an auditor you appoint, on these conditions. (i) You give us at least 7 days’ notice. (ii) You give us reasonable time to answer any information request. (iii) Everything you or your auditor learn from it is kept strictly confidential. (iv) Audits take place in normal business hours, with as little disruption to our business as possible. (v) There is no more than one audit and one information request in a calendar year. (vi) You pay our reasonable costs of helping
- take reasonable steps to make sure anyone we allow to access personal data is reliable, and limit access to the people who need it for the purposes of these terms
- tell you without delay, and within 24 hours where possible, if we or a sub-processor become aware of a personal data breach affecting data we process for you. We give you enough information to meet any duty you have to report the breach or tell the people affected.
Sub-processors. You agree that we may use sub-processors to process personal data for you. We tell you before we pass your personal data to a new sub-processor. If you object, tell us within seven calendar days. If you do not, you are treated as accepting it. If you raise a reasonable objection and we cannot agree a solution within a reasonable time, you may end this agreement on whatever notice you choose, without affecting any other remedy you have. During that notice period we do not pass your personal data to that sub-processor.
We have written agreements with all our sub-processors on terms substantially similar to these. We remain primarily liable to you for what our sub-processors do. On request, we tell you each sub-processor’s name, address and the processing it carries out.
Google Workspace. If you take Google Workspace, Google is a sub-processor for the email and files in it. Google acts under its own data processing terms, the Google Workspace Data Processing Addendum, which we pass on to you rather than repeat here.
Mailchimp. If you take email marketing, Mailchimp is your own processor, under your own account and your own agreement with Mailchimp. It is not our sub-processor. When we work in your account for you, we do so as your processor under this section.
Transfers abroad. We do not transfer personal data we process for you to a country outside the United Kingdom that is not covered by UK adequacy regulations, unless the transfer is protected by a safeguard Data Protection Law allows.
Limitation of Liability
- Neither of us is liable to the other, in contract, tort (including negligence) or otherwise, for any special loss, any indirect loss of profits, business or expected savings, or any other indirect or consequential loss.
- Our total liability to you under or in connection with this agreement, in contract, tort (including negligence) or otherwise, is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
- Nothing in this agreement limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited or excluded.
- We are not liable for the effect of your website on your business or sales, or for changes in how your website appears or ranks in search engines.
Force Majeure
- We are not in breach of this agreement, or liable, if something beyond our control stops us doing what we have agreed. Examples include acts of God, acts of government, civil unrest, embargo, epidemic, fire, flood, war, insurrection, and the failure or disruption of telecommunications networks. We call this force majeure.
- If it happens, we will make reasonable efforts to overcome the delay.
- If it lasts for four weeks or more in a row, either of us may end this agreement straight away by notice to the other.
Confidentiality
- Each of us keeps confidential all information we get from the other. We share it only with our own employees, agents, subcontractors and professional advisers, and only when they need it to do the work or to deal with a dispute under this agreement. This does not apply to information the receiving party already lawfully had before this agreement, information that is or becomes public (other than through a breach of this section), or information that is trivial or obvious. This duty continues after the agreement ends.
- Neither of us issues a press release or other public statement about this agreement or the WebUpp service without the other’s approval. Approval will not be unreasonably withheld or delayed. This does not limit what we may do under Design Credit and Marketing.
Domain Names
If we register a .uk or .com domain for you as part of your package, we register it in your name, or in your business’s name. We are its technical contact, and the registrar is our choice. We keep it registered and renewed for as long as you use our services. If you leave, we will transfer the domain to the provider of your choice.
Existing Domain Names
If you, or someone acting for you, already owns your domain, we will offer to transfer it to the registrar we use, so we can fully support it.
If your package includes domain renewal, we cover the renewal cost only once the domain is with our registrar.
If you decide not to transfer it, you must give us full access to the domain’s control panel. We need that access to point your domain at the right server and make any other changes your service needs.
Termination
- At the end of the minimum term. Either of us may end this agreement for any reason by giving the other one month’s written notice. The notice can end on the last day of the minimum term or at any time after it.
- Add-ons and MailCare. You can cancel an add-on, Google Workspace or a MailCare package with one month’s written notice at any time. If you cancel SearchCare within its own minimum term, Leaving early applies.
- Breach. Either of us may end this agreement by written notice if the other commits a material breach of it. If the breach can be put right, the other party first gets 21 days to put it right, from receiving written notice that gives full details of the breach and asks for it to be put right.
- Insolvency. Either of us may end this agreement straight away by written notice if the other is involved in legal proceedings about its solvency, stops or threatens to stop trading, is made bankrupt, goes into liquidation (other than for a solvent merger or reorganisation), makes an arrangement with its creditors, applies for an administration order, has a receiver or manager appointed over any of its assets, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986. The same applies if anything equivalent happens in any other country.
- Leaving early. If you end this agreement before your minimum term ends, you still owe the monthly fees for the rest of the minimum term. The same rule applies to SearchCare. If SearchCare ends within its own 18 month minimum term, including when your plan ends, you still owe the SearchCare fees for the rest of its term. Other add-ons need only their one month’s notice. Neither rule applies when you end the agreement for a reason these terms give you, such as our material breach, our insolvency, force majeure or an objection to a new sub-processor.
- When the agreement ends. Anything owed up to the end date must still be paid. If you ask, we return to you all records and materials about your business that we hold. We also give you a copy of your website’s files to take to another host, at no charge. Your add-ons end with your plan. Your domain can be transferred as set out under Domain Names, and personal data is returned or deleted as set out under Data protection.
Third Parties
A person who is not a party to this Agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
Intellectual Property Right Indemnity
- If either of us prepares material that knowingly infringes someone’s intellectual property rights, and the other is faced with a claim for using it, the one who prepared it indemnifies the other against all resulting liabilities and expenses, including reasonable legal costs.
- We keep all intellectual property in our own generic content and in our technology, including its functionality, design and content, whether we created it or provide it. You waive any claim to it.
- You keep all intellectual property in the design, structure, look, functionality, images and other content that you give us or upload to our technology as part of your website, and in all the data on your website. We waive any claim to it.
Governing Law
This Agreement shall be governed by English Law and the parties agree that the English Courts shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the Agreement.
Versions of these terms
These terms are published on our Terms and conditions page, at webupp.com/terms-and-conditions.
Each version has a date and a version number. This is version 9, dated 13 October 2026. We keep every earlier version and will send you a copy on request.
When you sign, your signed copy records the version you signed.
This version applies to you only if you sign it. If you signed an earlier version, the version you signed still applies to you, and this section does not.
If we make an important change, we tell you by email at least one month before it applies.
- If you have no minimum term, or yours has ended, carrying on with our services after the change applies means you accept the new version. If you do not want to accept it, you can give notice to end the agreement before the change applies. The version you had stays in place until the agreement ends.
- If you are within your minimum term, you stay on the version you signed. The exceptions are changes in your favour and changes the law requires, which apply to you too. When your minimum term ends, the current version applies to you, once we have told you what has changed.
End