FAQ

Questions we often hear

Plain answers about our websites, our pricing and how to get started.

01Answers

In three parts

The service, pricing and terms, and getting started.

The service

What does WebUpp provide?

Fully managed websites for UK small businesses. Design, secure hosting, SEO foundations, content updates, your domain and email, all for one monthly price.

Do you only work with businesses in certain areas?

No. We work with small businesses across the UK. Most of our customers are around Marlow, Maidenhead, Henley and Windsor, but distance is never a barrier.

Is technical maintenance included?

Yes. We handle hosting, security updates, plugin maintenance, backups and your domain. Once your site is live, you do not need to lift a finger.

Can I update the content myself?

You can, but you do not have to. Email us the change and we make it, usually within one or two working days.

Is SEO included?

Yes. Every site is built to be found: fast on every screen, with the right titles, descriptions and schema, and Search Console and your Google Business Profile set up from day one. That is included.

What is SearchCare?

Our programme for being found in more places or for more services. Over 18 months we find out what people near you search for, build ten to twelve pages about your real work, keep your Google Business Profile current and send you a short report every month. It is £30 a month, £540 in all. More about SEO.

Can you guarantee a ranking on Google?

No one can promise a ranking, and we do not. What we promise is the work, every month, and the report that shows it.

Do you design logos?

Yes, alongside your website. Logo and brand basics is £450 one-off or £25 a month over your term, and the logo is yours outright once it is paid for.

Do you build online shops?

Yes. A simple, fully managed shop is ideal for small businesses that want to sell online without running a complex store themselves. See E-commerce.

Pricing and terms

How much does it cost?

WebCare is £69.99 a month ex VAT, with up to 12 pages, hosting, care and 2 hours of updates a month. Add-ons are flat monthly prices. See all pricing.

Are there any upfront fees?

No. Design and setup cost nothing. You pay one fixed monthly price from your Service Start Date. That is the first day any part of your package is switched on, such as your hosting or your mailboxes, not the day your new website goes live.

Is there a minimum term?

Yes, 18 months from your Service Start Date. After that your plan carries on month to month, and either of us can end it with one month’s written notice. Adding a shop, bookings or a members area starts the term again. SearchCare has its own 18 month term from the day it starts, and does not restart your plan’s term. A holding page has the same 18 month term, and moving from it to WebCare starts the term again. MailCare has no minimum term.

What counts as a page?

A top-level page a visitor goes to, such as Home, About or Contact. Blog posts, portfolio items, products and listings are content, not pages. Up to 12 pages are included, then £10 a month for every 5.

How many updates are included?

2 hours a month. After that, £50 an hour, and bigger changes are quoted before we start.

How much is an online shop?

An online shop is £30 a month on top of WebCare, for up to 50 products, so a shop starts at £99.99 a month. Bookings are £30 a month.

Are galleries included?

Galleries are included. If your photos need organising into a searchable, filtered collection with details on each one, that is Listings.

Getting started

How long does a website take?

Usually four to eight weeks from the first briefing to launch, depending on size. Online shops can take a little longer.

Do I need to know exactly what I want?

Not at all. Many of our customers are not sure where to start. We are happy to talk you through the options.

Can you help me move from my current website?

Yes. We regularly help people move from DIY website builders. We transfer your domain, keep what is valuable and rebuild the rest. Most people keep their old account until the new site is live. See switching to WebUpp.

How soon will I hear back?

We usually reply within one working day. If you contact us at the weekend, we will be in touch first thing on Monday.

How do I get started?

Get an instant estimate or contact us. We will arrange a quick chat by phone or email, and once you sign up, we guide you through a short onboarding.

Not answered?

Ask us anything. We usually reply within one working day.

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